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refund-a-customer.pdf
Customer SupportFusedFrames
Refund a customer
Standard operating procedure
When a customer asks for a refund on a recent order
- 1)Open the customer's refund request for order #1043 in Gmail.
- 2)Confirm the order falls within the 30 day refund window.
- 3)Open the Stripe dashboard and search for the customer's email.
- 4)Check the payment matches the order total before refunding.
- 5)Refund the payment in full and set the reason to requested by customer.
- 6)Mark the order as refunded in the admin panel.
- 7)Reply to the customer in Gmail confirming the refund.
- 8)Record the refund in the monthly reconciliation sheet.
- 9)Close the request once the customer confirms receipt.
fusedframes - zsh
$ fusedframes search "refund a customer" | jq -c '.documents[]|{id,title}'{"id":"doc_a1f3c7","title":"Refund a customer"}{"id":"doc_9x2p1q","title":"Refund part of an order"}{"id":"doc_5k8w3n","title":"Refuse a refund outside the window"} $ fusedframes documents get doc_a1f3c7 | jq '.content.cause_and_effect'{ "trigger": "A customer asks for a refund on a recent order", "outcome": "The order is refunded and the customer is notified"} $ Give your agents and applications access
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> How do we handle a customer who was double-charged? ● search_documents(q: "customer was double-charged") ⎿ Refund a duplicate charge in Stripe · 14 recordings Refuse a refund outside the window · 6 recordings ● The documented procedure your team follows: 1. Open the customer's payment in Stripe and match it to the order. 2. Refund the duplicate charge in full, reason: duplicate. 3. Mark the order as refunded in the admin panel. 4. Reply to the customer in Gmail confirming the refund. ● traverse_document(documentId: "doc_a1f3c7") ⎿ often next: Record the refund in the monthly reconciliation sheet alternative to: Refuse a refund outside the windowExport in every format you'd expect
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