Question 1

What kind of enquiries does this form handle?

Accepted Answer

Press or media, legal or compliance, partnerships, investment, speaking or events, security disclosures, careers, vendor enquiries, customer stories and anything else that is not about trying out or using the product. Pick the closest category from the list and write your message.

Question 2

How quickly will I get a reply?

Accepted Answer

We aim to reply within 24 hours on UK business days. Enquiries that need input from legal or security can take a little longer.

Question 3

I want to see the product. Is this the right form?

Accepted Answer

No, speak to sales instead: you will get a 30-minute walkthrough with the founder built around your workflows. This form is for everything that is not about trying the product.

Question 4

I am an existing customer with a product problem. Where do I go?

Accepted Answer

The help page is the fastest route: it reaches our support team directly and covers setup, devices, billing and account issues. For anything about your own account, email support@fusedframes.com from the address on your account.

Question 5

Will a legal or data protection question reach the right person?

Accepted Answer

Yes. Choose Legal or compliance from the category list and it lands with the right person, or email legal@fusedframes.com directly if you prefer. Requests to see or delete your personal data are answered within one month, as UK GDPR requires.

Question 6

How do I report a security vulnerability?

Accepted Answer

Choose Security disclosure from the category list, or email hello@fusedframes.com. Include enough detail for us to see and check the problem for ourselves. We reply to responsible reports within one business day and credit you once the issue is fixed.

Question 7

Can I contact you anonymously?

Accepted Answer

The form needs an email address so we can reply. If you would rather not use your usual address, send the message from a private address you control and we will treat it the same way.

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