Terms of Service
Last updated: 28 March 2026
Last updated: 28 March 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your" or "User") and FusedFrames Technologies Ltd ("FusedFrames", "we", "us" or "our"), a company registered in England and Wales (company number 17097980) with its registered office at 23 King Street, Suite 191, Cambridge, CB1 1AH, United Kingdom.
By creating an account, accessing or using any part of the FusedFrames platform, including our website at fusedframes.com ("Marketing Website"), our web application at dashboard.fusedframes.com ("Dashboard"), our macOS desktop application ("Desktop App"), our command-line interface ("CLI"), our public API at api.fusedframes.com ("API") and any related services (collectively, the "Service"), you confirm that you have read, understood and agree to be bound by these Terms in their entirety.
If you are entering into these Terms on behalf of a company, organisation or other legal entity ("Organisation"), you represent and warrant that you have the authority to bind that Organisation to these Terms, and references to "you" or "your" shall include that Organisation.
If you do not agree to these Terms, you must not access or use the Service.
These Terms apply to all Users of the Service, including Enterprise customers. Enterprise customers may additionally be subject to a separate Service Level Agreement ("SLA") or other supplementary agreements. In the event of a conflict between these Terms and a supplementary Enterprise agreement, the supplementary agreement shall take precedence to the extent of the conflict.
By using the Service, you confirm that you are at least sixteen (16) years of age. If you are under 16, you must not use the Service.
If you are between the ages of 16 and 18, you confirm that you have obtained the consent of a parent or legal guardian to use the Service, and that your parent or legal guardian has read and agrees to these Terms on your behalf.
You confirm that you are not prohibited by applicable law from using the Service and that your use of the Service will comply with all applicable laws and regulations in your jurisdiction.
To use the Service, you must create an account by providing accurate, complete and current information. You agree to update your account information promptly to keep it accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials, including any passwords, session tokens, connection keys and API keys associated with your account.
You are responsible for all activities that occur under your account or through your credentials, whether or not authorised by you. You must notify us immediately at hello@fusedframes.com if you become aware of any unauthorised use of your account or credentials, or any other breach of security.
You must not share your account credentials with any third party, create multiple accounts for the purpose of circumventing usage limits or these Terms, or use another person's account without their express permission.
We reserve the right to reclaim, reassign or require you to change any username or team slug at any time and for any reason, at our sole discretion.
FusedFrames provides a platform that captures user interactions on desktop devices, analyses them using artificial intelligence and enables teams to build structured Pattern Libraries from contextualised workflows. The Service comprises:
The Desktop App requires Accessibility and Screen Recording permissions on macOS to function. You acknowledge that the Desktop App cannot function without these permissions and that granting them is your choice and responsibility.
The Desktop App does not continuously record video or audio. It does not access your camera or microphone. It captures discrete interaction Events and targeted screenshots of user interface regions on your device.
You acknowledge and agree that:
You must not use the Service to capture, record or process the actions, communications or data of any individual who has not given their informed consent to such capture. This includes but is not limited to:
You must not use the Service as a tool for covert surveillance of any individual. Where the Desktop App is deployed within an Organisation, the Organisation must ensure that all individuals whose actions may be captured are informed of and consent to such monitoring, in compliance with all applicable employment, privacy and data protection laws.
Where you are a data controller (as defined under the UK General Data Protection Regulation or equivalent legislation in your jurisdiction), you are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any necessary lawful basis for processing personal data captured through the Service.
You shall indemnify and hold FusedFrames harmless against all claims, losses, damages, costs and expenses (including reasonable legal fees) arising from or in connection with your failure to comply with this clause 5, including any claim brought by a third party whose data was captured without proper consent or legal authority.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this clause 6, including issuing warnings, suspending or terminating accounts, removing content and reporting conduct to law enforcement authorities.
The Service is offered under the following subscription tiers:
The features, limitations and pricing of each plan are as set out on our pricing page at fusedframes.com/pricing at the time of your subscription. We reserve the right to modify plan features, limitations and pricing in accordance with clause 7.15.
The Hobby Plan is provided free of charge at our discretion. We reserve the right to modify, limit or discontinue the Hobby Plan, or to change its features or usage limits, at any time and for any reason, with or without prior notice. Where reasonably practicable, we will provide thirty (30) days' notice of any material changes to the Hobby Plan.
Free tier users have no contractual entitlement to continued access to the Hobby Plan. In the event that the Hobby Plan is discontinued, you will be given the opportunity to upgrade to a paid plan before your access is removed. You may request a copy of your personal data in accordance with our Privacy Policy.
Pro Plan subscriptions are billed monthly in advance on a recurring basis. Your subscription fee entitles you to access the platform and includes a monthly allocation of Processing Credits as specified on our pricing page. Your subscription will automatically renew at the end of each monthly billing period unless you cancel before the renewal date.
All prices are displayed exclusive of VAT and any other applicable taxes unless otherwise stated. Where VAT or other taxes apply, they will be added to the price and clearly indicated at the point of payment.
Payments are processed by our third-party payment processor, Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service and authorise us to charge the payment method you provide on a recurring basis for the applicable subscription fees and any additional credit purchases.
If a payment fails, we will attempt to process the payment again. If payment continues to fail, we may suspend your access to paid features until the outstanding balance is settled. We will notify you by email before any suspension takes effect.
Processing Credits are the primary unit of consumption within the Service. Credits are used when the Service processes your Actions using artificial intelligence to extract Patterns. Each subscription plan includes a monthly allocation of Processing Credits as specified on our pricing page.
There are three types of Processing Credits, each with different expiry rules:
When credits are consumed, they are used in the following order of priority: (a) Gifted Credits (earliest expiry first), (b) Monthly Allocated Credits, (c) Purchased Credits (earliest expiry first). This ensures credits closest to expiry are consumed first.
Pro and Enterprise Plan users may purchase additional Processing Credits in accordance with the pricing set out on our pricing page.
Processing Credits are non-transferable between teams or accounts. Credits have no monetary value, cannot be exchanged for cash and cannot be resold.
You may cancel your Pro Plan subscription at any time through your account settings in the Dashboard. Upon cancellation:
We may change the pricing or features of any subscription plan at any time. We will provide at least thirty (30) days' prior written notice (by email or through the Service) of any price increase or material reduction in features affecting your current plan. If you do not agree to the changes, you may cancel your subscription before the changes take effect. Your continued use of the Service after the effective date of such changes constitutes acceptance of the new pricing or features.
If you are a consumer, you have the right to cancel your initial Pro Plan subscription within fourteen (14) days of subscribing, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, contact us at support@fusedframes.com within the 14-day period.
By using the Service immediately upon subscribing, you expressly consent to the Service being provided before the end of the 14-day cancellation period. If you cancel within the cooling-off period, your refund will be calculated as the subscription fee paid minus the pro-rata value of any Processing Credits consumed during the period. If no credits have been consumed, you will receive a full refund.
After the 14-day cooling-off period, subscription fees are non-refundable. No refunds will be issued for partial billing periods remaining after a mid-cycle cancellation, as the Service remains available until the end of the current billing period.
If you believe you have been charged in error (for example, a duplicate charge or an incorrect amount), contact us at support@fusedframes.com within sixty (60) days of the charge. We will investigate and, where a billing error is confirmed, issue a full refund of the erroneous amount promptly.
If Processing Credits are deducted from your account but the corresponding processing fails to complete due to a fault attributable to FusedFrames (and not caused by the quality, format or content of your Actions or any factor within your control), we will restore the consumed credits to your account. If restoration is not possible, we will issue a refund or credit equivalent to the value of the lost credits. To report failed processing, contact us at support@fusedframes.com.
Processing Credits that have been successfully consumed are non-refundable. Unused Purchased Credits may be refunded at our discretion if requested within fourteen (14) days of purchase. Gifted Credits and Monthly Allocated Credits are non-refundable under any circumstances.
All refunds will be processed to the original payment method used for the transaction.
Nothing in this clause 8 affects your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015.
The Service, including all software, algorithms, artificial intelligence models, user interfaces, designs, text, graphics, logos, trade marks and other materials created by or on behalf of FusedFrames (collectively, "FusedFrames IP"), is owned by or licensed to FusedFrames and is protected by intellectual property rights, including copyrights, trade marks, patents and database rights.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your internal purposes in accordance with these Terms and the applicable subscription plan.
You must not copy, reproduce, modify, adapt, distribute, sell, lease, sublicense, publicly display or create derivative works of any FusedFrames IP, except as expressly permitted by these Terms or applicable law.
You retain all intellectual property rights in the data, content and information that you input, upload, capture or otherwise provide through the Service ("User Data"). FusedFrames does not claim ownership of any User Data.
You grant FusedFrames a limited, non-exclusive, worldwide, royalty-free licence to use, process, store, reproduce and display your User Data solely to the extent necessary to:
The licence granted in clause 9.5 will terminate when you delete your User Data from the Service or when your account is terminated, subject to any retention periods set out in our Privacy Policy and any legal obligations requiring continued retention.
FusedFrames retains all rights in the underlying algorithms, models, processes and technology used to provide the Service, including those used to generate Patterns.
If you provide us with any feedback, suggestions, ideas or recommendations regarding the Service ("Feedback"), you grant FusedFrames an irrevocable, perpetual, worldwide, royalty-free, fully paid-up, non-exclusive licence to use, reproduce, modify, adapt, publish and distribute such Feedback for any purpose, without attribution or compensation to you. You acknowledge that we are not obligated to act on any Feedback.
The Service integrates with and relies upon third-party services to function. These include, but are not limited to, cloud infrastructure providers, payment processors, authentication services, artificial intelligence providers, email delivery services and analytics providers.
Your use of the Service may be subject to the terms and conditions of these third-party services. We are not responsible for the availability, accuracy or performance of any third-party service, and we shall not be liable for any loss or damage arising from the acts, omissions or failures of any third-party service provider.
We select our third-party service providers with reasonable care and, where they process personal data on our behalf, we ensure that appropriate data processing agreements are in place as required by applicable data protection law.
We reserve the right to change, add or remove third-party service providers at any time without prior notice, provided that such changes do not materially diminish the core functionality of the Service.
Access to the API and CLI is available to all users with a valid account, subject to the features and limitations of their subscription plan.
API access is authenticated via API keys. You are responsible for the security of your API keys and must not share them with unauthorised parties. API keys should be stored securely and, where possible, environment variables or secure credential stores should be used rather than hardcoding keys.
API usage is subject to rate limits as outlined on the API keys page in the Dashboard. We reserve the right to modify rate limits at any time. Sustained or deliberate attempts to exceed rate limits may result in temporary or permanent revocation of API access.
The API is provided on a read-only basis. You may retrieve data through the API but may not modify, write or delete data through the API.
You must not use the API to:
We reserve the right to suspend or terminate API access for any user who violates these Terms or whose usage patterns we reasonably determine to be abusive, excessive or harmful to the Service.
We may, from time to time, offer features designated as alpha, beta, preview, experimental or early access ("Beta Features"). Beta Features are provided for evaluation and testing purposes and may not be complete, fully functional or reliable.
Beta Features are provided "as is" and "as available" without any warranties of any kind, whether express or implied. We make no commitments regarding the availability, performance, reliability or future availability of any Beta Feature.
We may modify, suspend or discontinue any Beta Feature at any time, with or without notice, and without liability to you.
Beta Features may be subject to additional terms, which will be presented to you at the time the Beta Feature is made available. Your use of a Beta Feature constitutes acceptance of any such additional terms.
Any Feedback you provide regarding Beta Features is subject to clause 9.8.
Our total aggregate liability in respect of any Beta Feature shall not exceed zero pounds sterling (£0). To the maximum extent permitted by law, FusedFrames shall have no liability for any loss or damage arising from your use of, or reliance on, any Beta Feature.
We may suspend your access to all or part of the Service, immediately and without prior notice, if:
During any period of suspension, you will not be able to access the Service or your data. We will use reasonable efforts to notify you of the suspension and the reasons for it, unless we are prohibited from doing so by law or where notification could compromise the security of the Service or an ongoing investigation.
Suspension does not relieve you of your payment obligations. Subscription fees continue to accrue during any suspension resulting from your breach of these Terms.
You may terminate your account at any time by contacting us at support@fusedframes.com or through your account settings. Upon termination:
We may terminate your account at any time and for any reason by providing you with thirty (30) days' prior written notice to the email address associated with your account.
We may terminate your account immediately and without prior notice if:
Upon termination of your account by FusedFrames under clause 13.5 (termination with notice), you may request a copy of your personal data in accordance with your rights under applicable data protection law before your data is deleted. Upon termination under clause 13.6 (termination for cause), we may, at our sole discretion, allow time for a data request or delete your data immediately.
If we terminate your paid account under clause 13.5 (termination without cause by FusedFrames with notice), we will refund the pro-rata portion of any prepaid subscription fees for the unexpired portion of the current billing period and the value of any unused Purchased Credits. No refund is payable for termination under clause 13.6. Monthly Allocated Credits and Gifted Credits are not refundable upon termination under any circumstances.
Upon termination of your account, for any reason:
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, FusedFrames makes no warranties, representations or guarantees, whether express, implied, statutory or otherwise, regarding the Service, including any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.
We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that the Service or the server that makes it available are free of viruses or other harmful components, or that the Service will meet your specific requirements. No service level agreement or uptime guarantee is provided under these Terms. Enterprise customers may be subject to a separate Service Level Agreement that provides specific uptime commitments and remedies; any such SLA is supplementary to these Terms.
You acknowledge that the Patterns and other outputs generated by the Service's artificial intelligence are derived from automated analysis and may contain inaccuracies, errors or omissions. FusedFrames does not guarantee the accuracy, completeness, reliability or fitness for purpose of any AI-generated output. You are solely responsible for reviewing and validating any Pattern, insight or recommendation before relying upon it.
Nothing in these Terms excludes or limits our liability for:
Subject to clause 14.4, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of:
Subject to clause 14.4, FusedFrames shall not be liable to you for any:
Whether or not such loss or damage was foreseeable or FusedFrames had been advised of the possibility of such loss or damage.
If you are a consumer, the limitations and exclusions in this clause 14 apply only to the extent permitted by applicable consumer protection law. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your right to receive services performed with reasonable care and skill.
You agree to indemnify, defend and hold harmless FusedFrames and its directors, officers, employees, agents, contractors and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:
We will provide you with prompt written notice of any claim subject to indemnification (to the extent we are legally permitted to do so) and will reasonably cooperate with your defence of the claim.
If you are a consumer, this clause 15 applies only to the extent that the relevant claim arises from your wilful or negligent breach of these Terms. It does not require you to indemnify FusedFrames for claims arising from our own negligence or breach.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) where such delay or failure results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions or sanctions, power failures, internet or telecommunications failures, failures of third-party cloud infrastructure providers, cyberattacks or industrial action.
The affected party shall notify the other party as soon as reasonably practicable of the force majeure event and shall use reasonable efforts to mitigate its effects.
If a force majeure event continues for more than ninety (90) consecutive days, either party may terminate these Terms by giving thirty (30) days' written notice to the other party.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer resident in a jurisdiction other than England and Wales, you will also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
If you are a consumer:
Nothing in this clause 18 shall prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction.
Our collection, use, storage and protection of personal data is governed by our Privacy Policy, which is available at fusedframes.com/legal/privacy. The Privacy Policy forms part of your agreement with us and is incorporated into these Terms by reference.
To the extent that FusedFrames processes personal data on your behalf (i.e., where you are the data controller and FusedFrames acts as a data processor), the terms of such processing are governed by our Data Processing Agreement, which is available on request by contacting legal@fusedframes.com.
We reserve the right to modify, update, suspend or discontinue any part of the Service (including features, functionality, pricing and plans) at any time. We will use reasonable efforts to provide advance notice of changes that fundamentally alter the core functionality of the Service, but we are not obligated to provide notice for routine updates, improvements, bug fixes or security patches.
We will not be liable to you for any modification, suspension or discontinuation of the Service, provided that, if a material change adversely affects a paid subscription, we will provide at least thirty (30) days' notice and you may cancel your subscription in accordance with clause 7.14.
We may revise these Terms from time to time. When we make changes that we consider material, we will notify you by email to the address associated with your account and/or by posting a prominent notice on the Service at least thirty (30) days before the changes take effect.
For non-material changes (such as clarifications, corrections or formatting changes), we may update these Terms without prior notice.
Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account in accordance with clause 13.4.
We will maintain an accessible archive of prior versions of these Terms upon request.
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent.
We may assign or transfer these Terms, or any rights or obligations under them, to any third party without your consent, including in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of our assets, provided that the assignee assumes the obligations under these Terms.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the provision shall be severed from these Terms without affecting the validity, legality or enforceability of the remaining provisions.
No failure or delay by FusedFrames in exercising any right, power or remedy under these Terms shall operate as a waiver of that right, power or remedy. No single or partial exercise of any right, power or remedy shall preclude any other or further exercise of that or any other right, power or remedy.
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and FusedFrames with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals and agreements, whether oral or written, between you and FusedFrames regarding the Service.
Nothing in these Terms shall exclude liability for any fraudulent misrepresentation.
These Terms do not confer any rights on any person or party other than the parties to these Terms and, where applicable, their successors and permitted assigns, pursuant to the Contracts (Rights of Third Parties) Act 1999.
All notices to FusedFrames under these Terms must be sent in writing to legal@fusedframes.com or by post to our registered office address.
All notices to you under these Terms will be sent to the email address associated with your account. You are responsible for ensuring that your email address is current and accurate.
For questions about these Terms, please contact us: