Last updated: 9 August 2026
These terms are an agreement between FusedFrames Technologies Ltd ("FusedFrames", "we", "us"), registered in England and Wales under company number 17097980 at 23 King Street, Suite 191, Cambridge, CB1 1AH, United Kingdom, with VAT number GB521547409, and you. They govern your use of the FusedFrames platform: our websites, the desktop application, the dashboard and our API, CLI and MCP server (together, the "Service").
You accept these terms by creating an account, subscribing or using the Service. If you do so on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation. If you use the Service wholly outside your trade, business or profession, you are a "consumer" and the consumer provisions in these terms apply to you.
You must be at least 18 to create an account. Keep your account information accurate, and keep access to your sign-in email address, and any device or API credentials the Service issues to you, secure and confidential. You are responsible for activity under your account and workspaces, including actions taken by workspace administrators and members you invite; tell us promptly at support@fusedframes.com if you believe your account has been compromised. You must not be barred from using the Service under applicable law. We may require you to change, or may reclaim, a workspace name or slug at any time, for example where it infringes someone's rights, is offensive or is misleading. Two-factor authentication is available to every account and can be required across a workspace.
The desktop application records work activity on devices enrolled in a workspace and the Service generates searchable documentation from those recordings. Workspaces are managed through the dashboard, where administrators control membership, roles, device enrolment, recording rules, sharing and visibility settings and billing. Documentation can be exported, and can be accessed programmatically through our read-only API, CLI and MCP server. Plan features and limits are described at fusedframes.com/pricing. The desktop application updates itself automatically to keep you on a current, secure version.
You must only record where you have the right to do so. Before enrolling a device or turning recording on (including through automatic or workspace-required recording rules) you are responsible for: telling device users that recording can be active and what it captures; obtaining any consents and giving any notices required by applicable law, including employment, monitoring and communications-interception laws in every relevant jurisdiction; having a lawful basis for personal data of other people that appears in captured content; and configuring recording rules, visibility and sharing appropriately. Do not use the Service to monitor anyone covertly or to record activity you have no authority over. If you are not a consumer, you will indemnify us against claims, losses and costs arising from recordings made through your workspaces in breach of this section, from Customer Content or from your breach of these terms.
You retain all rights to the content captured into your workspaces and the documentation generated from it ("Customer Content"). You grant us the licence to host, process, transmit, display and back up Customer Content as needed to provide the Service, including displaying it to those you choose to share it with and processing by the AI providers listed at /legal/subprocessors. We use Customer Content to improve the Service only where your workspace's data sharing setting allows it. You are responsible for Customer Content being lawful. Deleting a recording, library or workspace is immediate and permanent, so export anything you need first.
Paid plans are charged in USD at the prices and billing frequency shown at checkout, plus applicable taxes, through our payment provider; your card issuer may apply its own currency conversion rate and fees. Subscriptions renew automatically, monthly or annually depending on your plan, until cancelled, and by subscribing you authorise us to charge your saved payment method on that recurring basis. Device charges that vary with the devices you keep active accrue during the billing period and are billed in arrears. AI usage is drawn from a prepaid AI credit balance at the rates shown in the dashboard; you can top up manually or enable automatic top-ups, and purchased AI credit is non-refundable except as required by law. AI credit is non-transferable, has no monetary value and cannot be exchanged for cash. If AI credit is consumed by work that fails to complete because of a fault on our side, we will restore it. Requests made with AI provider keys you supply yourself are not drawn from AI credit.
If a payment fails, we may retry your saved payment methods and will notify you; if payment remains outstanding after a reasonable period, we may suspend or limit the affected workspace until it is settled. If you believe a charge is wrong, tell us at support@fusedframes.com within 60 days of the charge and we will investigate and refund confirmed billing errors. We may change prices with notice before your next renewal; if you do not accept a change, cancel before it takes effect.
Promotional credit, including referral credit, is added at our discretion, is non-refundable, expires 12 months after it is granted unless we say otherwise and may be removed where it was obtained through fraud or abuse, including self-referral or duplicate accounts. We may change or withdraw a promotion, including referral rewards, at any time; credit already granted is unaffected.
You can cancel a subscription in your workspace settings at any time. Cancellation takes effect at the end of the current billing period (or, for annually billed plans, at the end of the prepaid annual period) and you keep access until then. Downgrades are scheduled for the end of the current period. Except as set out in these terms or required by law, fees already paid are not refundable. Refunds, where due, are made to the original payment method.
If you are a consumer, you may cancel a purchase within 14 days without giving a reason. By purchasing you request immediate access to the Service, so if you cancel within those 14 days we will refund what you paid less a proportionate amount for the service already supplied, including AI credit already used. To cancel, use the cancellation controls in the application or email support@fusedframes.com from your account address.
If you have a complaint, contact support@fusedframes.com and we will do our best to resolve it. We are not obliged to and do not participate in alternative dispute resolution schemes. These terms do not affect your statutory rights, including the right to a service performed with reasonable care and skill; nothing in them limits any right the law does not allow us to limit.
Do not: use the Service to break the law or infringe anyone's rights; upload, capture, publish or share content you have no right to process; use offensive, hateful or harassing content or names anywhere in the Service, including in workspace names and profile details; interfere with, probe or disrupt the Service or its security; circumvent plan limits, metering or access controls; share access credentials outside your workspace; generate artificial activity or fabricate captured content; create accounts or workspaces solely to obtain promotional credit, refer yourself or use duplicate or fabricated identities in a referral or promotion; send referral invitations to anyone who does not know you or would not expect to hear from you; use the Service or data obtained from it to build a competing product or for competitive analysis; process protected health information unless we have signed a business associate agreement with you (email legal@fusedframes.com to request one); systematically capture payment card data; process export-controlled technical data; or resell the Service without our written agreement. You must comply with applicable sanctions and export control laws, and must not use the Service in, or for the benefit of, any embargoed territory. We may apply rate limits to keep the Service reliable.
API keys belong to your workspace, carry the scopes you assign and must be kept confidential; you are responsible for requests made with them. Programmatic access is read-only and subject to rate limits. We may revoke or rotate a key that we reasonably believe is compromised or being abused, and we will tell you if we do.
The Service uses AI to generate documentation and answers from your recordings. AI output can be inaccurate or incomplete. It is drafting assistance, not professional advice: review it before relying on it, and you are responsible for how you use it.
We work to keep the Service available (current status is published at status.fusedframes.com) but we do not guarantee uninterrupted operation, and maintenance is sometimes required. The Service also depends on third-party providers such as hosting, payment and AI services, which we do not control, and we are not responsible for their availability. We improve and change the Service continuously; if a change materially reduces the core functionality of a paid plan, we will give you reasonable advance notice so you can cancel if you wish.
The Service, including its software, sites, design and branding, belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the desktop application and CLI for the term of this agreement in accordance with these terms; do not copy, modify or reverse engineer them except where the law permits it despite this restriction. If you give us feedback, we may use it without obligation to you. Our name, logo and marks may be used only in accordance with the brand guidelines at fusedframes.com/brand. If you are a business, we may identify you as a customer, using your name and logo, unless you ask us to stop.
Our Privacy Policy and Cookie Policy describe how we handle personal data. Where we process personal data on your behalf as a business customer, the Data Processing Agreement forms part of these terms, and our sub-processors are listed at /legal/subprocessors.
If you are not a consumer: the Service is provided "as is" and "as available", and we exclude, to the fullest extent permitted by law, all implied warranties, conditions and terms, including satisfactory quality, fitness for a particular purpose and non-infringement. Keep your own exports of Customer Content you cannot afford to lose.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for anything else that cannot lawfully be excluded or limited.
Subject to that, if you are not a consumer: neither party is liable for indirect or consequential loss, loss of profits, revenue or goodwill, or for loss or corruption of data; and each party's total aggregate liability arising out of or in connection with these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim, or £100 if you paid none. If you are a consumer: we are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill, and we are not liable for business losses.
Neither party is liable for failure or delay caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate them.
We may suspend or restrict access to an account or workspace while there is a serious breach of these terms, a security risk, unlawful recording or unpaid fees, and will restore access when the issue is resolved. Suspension does not pause fees you owe. We may remove content that breaks these terms and may report unlawful activity to the authorities. Reports of unlawful or infringing content, including content reached through a shared link, can be sent to legal@fusedframes.com.
Either party may terminate this agreement if the other materially breaches it and fails to remedy the breach within 30 days of notice, or immediately if the breach is serious and cannot be remedied or the law requires it. We may also terminate a free account that has been inactive for an extended period, or end this agreement for any other reason, on at least 30 days' notice; if we end it without you being in breach, we will refund the proportion of any prepaid fees covering the period after it ends. On termination your access ends, and Customer Content is handled as described in the Privacy Policy and Data Processing Agreement, so export anything you need before the end. Outstanding payment obligations survive termination, as do any terms that by their nature should continue, including those covering content, intellectual property, liability and governing law.
These terms, together with the documents they link to, are the entire agreement between us for the Service. If we sign a separate written agreement with you, it takes precedence over these terms where they conflict. We may update them; if a change is material we will notify you by email or through the Service before it takes effect, and continuing to use the Service after that means you accept it; if you do not, cancel before it applies. We may assign this agreement to an affiliate or successor in a corporate transaction; you may not assign it without our consent. If part of these terms is found unenforceable, the rest remains in effect, and a failure to enforce a term is not a waiver of it. No one other than the parties has rights under this agreement. Notices to us go to legal@fusedframes.com; notices to you go to your account email address.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent interim relief in any competent court and, if you are a consumer, you have the protection of any mandatory rules of the law of the country you live in and may bring proceedings in its courts.