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Incident Response

How engineering handles on-call pages, debugs incidents and ships rollbacks across PagerDuty, Datadog and GitHub.

Acknowledging a PagerDuty page

Escalating a page to the secondary on-call

Triaging a page from the linked Datadog monitor

Correlating a Datadog spike with a recent deploy

Identifying the suspect PR with GitHub Compare

Rolling back by reverting the merge commit

Shipping a forward fix instead of rolling back

Verifying a rollback restored service in Datadog

Resolving an incident and recording the timeline

Silencing a noisy Datadog monitor during investigation

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